FAQ

Do you ship internationally?
Yes. We offer worldwide shipping and all orders can be tracked for your ease of mind.

Do you provide a pouch for storing?
Yes. You deserve to wear the most beautiful pieces forever, therefore, we provide a pouch for you to properly store your jewellery in.

Are your products plated in real gold?
Yes. We stock premium jewellery only, therefore, our entire collection is coated in 18K Gold, on top of a stainless steel base.

Are your products suitable for people with sensitive skin?
Yes. All of our pieces are non-allergenic, making it suitable for people with sensitive skin. We prioritise the comfort and safety of our customers, so you can wear our jewellery without any worries.

Will they turn my skin green?
No. Our items will never turn skin green and are of the highest quality, at an affordable price.

Do your products shine forever?
Our products can maintain their elegance forever if products are properly cared for. This includes keeping them clean, always storing the pieces in the pouch provided and polishing from time to time.

Are your products water resistant?
Yes. Our products are coated with 18K Gold plating therefore they are all water resistant. If you wish to maintain the radiant shine forever, it is advised to pat dry your pieces before storing them away in the pouch provided.

What is your refund policy?
We only accept returns on incorrect items that we have shipped. Due to sanitary reasons, we cannot accept returns or exchanges thus all sales are final. However, if you have any issues with your order, we are more than happy to assist. You can contact us by email on: rynalondonshop@gmail.com